INTRODUCTION

The information provided by Dunville Pharmacy Limited on www.dunvillepharmacy.com (the “Site”) is for general informational purposes only. All information on the Site [is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site or reliance on any information provided on the site. Your use of the site [and our mobile application] and your reliance on any information on the site is solely at your own risk.

 

General

Users of this website should be aged over 18 years of age. This includes to place an order, to register an account or to sign up to our email newsletters.

It is the buyer’s responsibility to ensure that the correct delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for resending of goods.

The information provided on this website is for guidance and information only and should not take the place of a diagnosis by your general practitioner or local pharmacist.

For all medicines, vitamins, supplements and other healthcare products sold on www.dunvillepharmacy.com it is important that you read the accompanying information and directions before use. If you are in doubt about how to take or use any of these products, please get in touch with us using the contact us page or instant messenger service (click the ‘ask’ icon) and one of our trained staff will be in touch with you.

 

Online Medicine Sales

All medicines that we supply are sourced from an authorised manufacturer or an authorised wholesaler. We ensure the quality and safety of the medicines, the security and integrity of the supply to eliminate the risk of counterfeit medicines entering the supply chain.

We only deliver Licensed Medicines within Ireland.

You must be aged 18 years or over to purchase medicines online at www.dunvillepharmacy.com. By purchasing any medicines, you must agree to the terms and conditions. All orders containing medicines are reviewed by a pharmacist prior to supply and the pharmacist may contact you to discuss your order in further detail, prior to supply being made. If contact cannot be made, orders will be cancelled and refunded.

 

Record Keeping

In accordance with legislation the records listed below will be retained securely for a period of two years from the date of purchase.

1. Every invoice for medicines obtained, which include:

  • The date of the transaction,
  • The name and quantity of the product obtained, and
  • The name and address of the supplier

2. A record of each transaction involving the supply of medicine to our customers, including:

  • The order number,
  • The date of the transaction,
  • The name and quantity of the product supplied,
  • The name and address of the person to whom the product was supplied.

3. A record to show that prior to supplying/dispatching of the product, the customer has confirmed that they agree with and understand the terms and conditions which include:

  • They are over 18 years old,
  • They are aware that the medicine should be used in accordance with the recommendations for use contained in the product packaging,
  • The total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the purchaser’s own treatment, having regard to any previous supply to that purchaser.
  • Where a maximum quantity to purchase is stated on a medicinal product, this is the maximum amount that we will supply in any one transaction. Repeat medicines purchases will be monitored.
  • Any medicines which are liable to abuse and/or misuse will be identified along with any repeat requests for medicines from the same customer. Where we suspect a medicine may be being abused or misused a supply will not be made and a full refund will be given.

As a pharmacy supplying medicines via the internet, record will be kept showing that prior to supply of the product our pharmacist has:

  • Personally reviewed each order for supply and personally supervised and authorised the supply
  • Fulfilled the requirement of Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 (S.I. No. 488 of 2008).

Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 requires that in the course of the supply, a registered pharmacist is satisfied that the purchaser is aware of what the appropriate use of the medicine is and that it is being sought for that purpose and, in so far as the registered pharmacist is aware, the product is not intended for abuse and/or misuse.

 

Delivery

We strive to dispatch all products as quickly as possible. Currently orders may take 3 to 5 days and up to 7 days during busy retail periods.

Orders will be dispatched using An Post for Irish addresses and An Post Parcel Express for registered deliveries.

If you have a specific query about a delivery address outside of Ireland/UK or the rest of Europe, please contact us using dunvillepharmacy@gmail.com and we will be able to give you a specific delivery quote.

If you fail to provide a valid Eircode we cannot send a replacement order if your order fails to arrive.

Currently we deliver only to Ireland, North and South.

 

Returns

Dunville Pharmacy are happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery.

All unwanted returns must be returned in an unused, as new condition with your order sheet. Once Dunville Pharmacy receives the return goods, you will then be automatically refunded if your goods pass inspection.

In the unlikely event that your goods are faulty or have been damaged in transit, Dunville Pharmacy will replace your items. Please contact us within 48 hours of delivery to report any issues.

Items that are used and opened will not be replaced and no refund will be issued.

 

Product Pricing

We reserve the right to amend pricing on the website without prior notice. Products may also be withdrawn at any stage. Confirmed orders will be dispatched once confirmed unless we contact you otherwise.

Our website is in Euro.

 

Registering on My Account

The My Account feature allows you to store previous purchase information, your delivery addresses and your product Wishlist. Your billing and shipping addresses will also be stored however credit/debit card information is NOT stored. Dunville Pharmacy may use your purchase information for future offers or promotions.

 

Images

All images, text and graphics displayed on www.dunvillepharmacy.com are property of DunvillePharmacy. Reproduction of any images is strictly prohibited.

 

Medical Information

The information provided on this website is for guidance and information only and should not take the place of a diagnosis by your general practitioner or local pharmacist.

For all vitamins, supplements and other healthcare products sold on www.dunvillepharmacy.com it is important that you read the accompanying information and directions before use. If you are in doubt about how to take or use any of these products, please get in touch with us using the contact us page and one of our trained staff will be in touch with you.

 

Promotions

We may run promotions at any time. We reserve the right to change or remove any promotion at any time without prior notice. Only one discount code may be used per transaction. Some exclusions may apply. Certain products with discounts already applied may not be eligible for extra discount/promotions. Some multi-pack deals may be excluded as discount is already applied. Some promotions are product specific and only valid on the product(s) specified in the promotion.

 

Payment

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms. In providing payment or payment details via PayPal, you confirm that you are authorised to use the PayPal account and details and authorise us or the payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms. To pay by PayPal you need a login for PayPal, which you can also create during the payment process. For more information about payment via PayPal, please see www.paypal.com.

 

Ordering Medicinal Products

To help us ensure that you are getting the best possible care, when you place an order for any medicinal product from us you will be asked to answer a number of questions. Please answer these questions as accurately and as fully as possible. You will also be asked to confirm and agree that you have fully read and understood the product information and the guidance on the particular medicine’s use provided. It is important that you take the time to read this information and that you contact us if you have any queries. By ordering medicinal products from this website you also confirm and agree that you will not abuse or misuse any medicinal product purchased from this site.

 

Concluding a binding contract

When we receive an order from you to purchase items from this website, you are making an offer to buy goods. This order will not be binding until we send you an email confirming that we have dispatched the ordered items to you or you receive the items, whichever happens first. Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. If any ordered item is out of stock, we will send you an email notifying you of this fact and will refund the cost of the item. We reserve the right to reject any order.

 

Right to Cancel

If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the ordered item. You can let us know by either (i) returning the items with the returns form within the 14 day period or by contacting us within the 14 day period:

By email: dunvillepharmacy@gmail.com

By phone: 014971289

 

Privacy

Your privacy is important to us and any information you provide in connection with our Website will be held in accordance with data protection law.

You have a right to apply for a copy of the information held by us about you and you have a right to have any inaccuracies in your information corrected. More information about your rights and how we collect, use and process your personal data can be found in full in our Privacy Policy.

 

Limit of Liability

To the extent permitted by applicable law, in no event will Dunville Pharmacy Limited (or its employees, officers, directors or agents) be liable to you for any consequential, exemplary, incidental, special or punitive damages, including, without limitation, those relating to loss of profits, loss of data or loss of goodwill, service interruption, computer damage or system failure, the cost of substitute products or services, bodily injury or death, arising out of or in connection with these terms or from the use of or inability to use the Website, whether based on contract, warranty, product liability, tort or other legal theory and even if Dunville Pharmacy Limited has been informed of the possibility of such damages. To the extent permitted by applicable law, notwithstanding anything to the contrary contained herein, Dunville Pharmacy Limited’s liability to you arising from these terms, or the use or inability to use the Website will at all times be limited to €50,000.00.

We assume no responsibility for the content of websites to which this website provides a link. Such links should not be interpreted as an endorsement by us of those linked websites and we will not be liable for any loss or damage that may arise from your use of them.

 

DISCLAIMER

The Site may contain (or you may be sent through the Site links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

 

PROFESSIONAL DISCLAIMER FOR WEBSITE

The Site cannot and does not contain pharmaceutical, medical or health advice. The information is provided for general informational and educational purposes only and is not a substitute for professional advice.

Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not in this website provide any kind of contain pharmaceutical, medical or health advice. The use or reliance of any information contained on this site is solely at your discretion and choice.

 

Applicable law and jurisdiction

You agree that these Terms and Conditions of Use will be governed by and construed in accordance with the laws of Ireland. Each of us hereby submits to the non-exclusive jurisdiction of the Irish courts.